Frequently Asked Questions
Welcome to Oats Garden's FAQ page! We’ve compiled answers to some of our most commonly asked questions. If you don’t find what you’re looking for, feel free to reach out to us.
1. What is Oats Garden?
Oats Garden is a skincare brand focused on creating gentle, natural products that help soothe irritated skin. Our mission is to nurture and protect your skin with ingredients like colloidal oatmeal, calamine clay, and other nature-based ingredients. We are committed to never using artificial fragrances, dyes, or harsh chemicals in our products.
2. What skin types can benefit from Oats Garden products?
Our products are specifically formulated for those with sensitive skin and conditions like eczema, psoriasis, and diaper rash. However, they are gentle enough for all skin types, including normal, dry, and oily skin. If you have very sensitive skin, always perform a patch test first.
3. Are Oats Garden products safe for babies?
Yes! Our products, like the baby bath soak, are designed with gentle, natural ingredients that are safe for babies. We recommend patch-testing before use to ensure your baby’s skin is comfortable with the product.
4. What ingredients do you use in your products?
We use only the best natural ingredients to create effective skincare solutions. Some of our key ingredients include:
Colloidal Oatmeal: Known for its soothing properties, especially for irritated skin.
Calamine Clay: Helps to calm inflammation and irritation.
Aloe Vera: A hydrating and cooling ingredient.
Shea Butter & Coconut Oil: Moisturizing and nourishing for dry skin.
Lavender Essential Oil: Calming and soothing for sensitive skin.
For a full list of ingredients, check out each product page.
5. Are your products vegan and cruelty-free?
Yes, all Oats Garden products are vegan and cruelty-free. We believe in creating skincare that is as kind to animals as it is to your skin.
6. Do you use any artificial fragrances or dyes?
No, we do not use artificial fragrances or dyes in any of our products. We believe that natural ingredients are all your skin needs to feel healthy and nourished. Our products are naturally scented by the ingredients themselves.
7. How should I store my Oats Garden products?
To get the most out of your Oats Garden products, we recommend storing them in a cool, dry place, away from direct sunlight and heat. Keep the lids tightly closed to preserve the effectiveness of the ingredients.
8. What if I have a reaction to a product?
While reactions to natural products are rare, we always recommend doing a patch test before using any new skincare product. If you experience any discomfort or irritation, stop use immediately and contact us. Your satisfaction is our priority, and we will do everything we can to make it right.
9. Can I return a product?
We want you to love your Oats Garden purchase! If you’re not completely satisfied, we offer a 100% no-questions-asked guarantee to make it right. While we encourage thoughtful purchases, we understand that things don’t always work out. Please reach out to our customer service team at contact@oatsgarden.com, and we’ll help you find a solution.
10. Where can I buy Oats Garden products?
You can find our products on our website, Amazon, and Walmart. We’re also expanding to brick-and-mortar stores, so be sure to check out our store locator soon!
11. How do I contact customer service?
If you have any questions or need assistance, you can reach us via email at contact@oatsgarden.com. Our team is here to help you!
Still have questions?
Feel free to reach out to us via email, and we’ll be happy to assist you!